Dental Front Office & Insurance Coordinator

Heartland Dental; Clayton (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Six paid holidays

Paid time off

Job summary

Heartland Dental's Dental Care at Springbrook is seeking a Business Assistant to join our brand-new office opening in March 2027. You will greet patients, manage front desk duties, use Dentrix for scheduling, and support daily office operations to ensure smooth patient care.

The role emphasizes teamwork, patient service, and compliant handling of PHI with HIPAA training. Training is provided in a collaborative environment with regular hours Monday–Friday 8:00am–5:00pm and competitive benefits.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI with required HIPAA training; protect PHI and data safeguards.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Job description

Heartland Dental's Dental Care at Springbrook is seeking a Business Assistant to join our brand-new office opening in March 2027. You will greet patients, manage front desk duties, use Dentrix for scheduling, and support daily office operations to ensure smooth patient care.

The role emphasizes teamwork, patient service, and compliant handling of PHI with HIPAA training. Training is provided in a collaborative environment with regular hours Monday–Friday 8:00am–5:00pm and competitive benefits.