Dental Front Office Coordinator - Patient Experience Lead

FPDS VICTORIA SUB LLC; Victoria (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Professional growth opportunities

Job summary

Victoria Oral & Maxillofacial Surgery is seeking an experienced Dental Front Office Coordinator to join our team in Victoria, TX. This role is suited for an organized, personable professional who can manage multiple responsibilities in a busy specialty practice while delivering an excellent patient experience.

Key duties include greeting patients, checking in/out, handling calls, scheduling, verifying insurance, collecting copays and balances, maintaining accurate records, coordinating

Qualifications

• Previous dental office experience required.
• Experience with dental insurance verification and benefits.
• Oral surgery or specialty dental experience is a plus.
• Strong customer service and communication skills.
• Professional and friendly phone presence.
• Strong organizational and multitasking skills.
• Comfortable using dental practice management software and electronic records.
• Detail-oriented and dependable in a fast-paced setting.

Responsibilities

• Greet, check in, and check out patients.
• Answer incoming calls and assist with scheduling and patient questions.
• Schedule and confirm appointments while maintaining an efficient provider schedule.
• Verify insurance eligibility and benefits.
• Collect copays, patient balances, and other payments.
• Maintain accurate patient information and electronic records.
• Coordinate referrals and records with referring dental offices.
• Communicate effectively with patients, providers, and clinical team members.
• Maintain patient confidentiality and HIPAA compliance.
• Assist with additional front-office responsibilities as needed.

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Phone presence

Team player

Attention to detail

Dental software

Job description

Victoria Oral & Maxillofacial Surgery is seeking an experienced Dental Front Office Coordinator to join our team in Victoria, TX. This role is suited for an organized, personable professional who can manage multiple responsibilities in a busy specialty practice while delivering an excellent patient experience.

Key duties include greeting patients, checking in/out, handling calls, scheduling, verifying insurance, collecting copays and balances, maintaining accurate records, coordinating