Dental Front Desk & Patient Experience Specialist

TARRANT COUNTY ORAL & MAXILLOFACIAL; Hurst (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Opportunity for advancement

Paid holidays

Job summary

Tarrant County Oral & Maxillofacial is seeking a friendly, professional Front Desk Receptionist to join our busy, patient-focused practice in Texas. The candidate will greet patients, manage calls, schedule appointments, and support insurance verification in a fast-paced environment.

The ideal applicant has experience in dental or medical front desk roles or strong customer service and administrative skills, with an emphasis on HIPAA compliance and accurate records management.

Qualifications

• Previous dental/oral surgery/medical front-desk experience preferred.
• Strong customer service and interpersonal skills.
• Professional and friendly phone etiquette.
• Excellent verbal and written communication.
• Dependable, punctual, and organized.
• Comfortable multitasking in a busy office.
• Basic computer proficiency and ability to learn practice-management software.
• Attention to detail and accuracy.
• Ability to work effectively as part of a team.

Responsibilities

• Greet patients warmly and professionally.
• Answer and manage incoming phone calls.
• Schedule and confirm patient appointments.
• Check patients in and out.
• Collect and verify patient demographic and insurance information.
• Assist with insurance verification and benefit information.
• Collect patient payments and accurately process transactions.
• Communicate treatment and appointment information clearly to patients.
• Coordinate with clinical staff to maintain an efficient patient schedule.
• Manage referrals, records, and other front-office documentation.
• Respond professionally to patient questions and concerns.
• Maintain patient confidentiality and follow HIPAA requirements.
• Perform general administrative and front-office duties as needed.

Skills

Customer service

Interpersonal skills

Phone etiquette

Verbal communication

Written communication

Dependable

Punctual

Organized

Multitasking

Teamwork

Attention to detail

Basic computer proficiency

Tools

Practice-management software

Computer literacy

Job description

Tarrant County Oral & Maxillofacial is seeking a friendly, professional Front Desk Receptionist to join our busy, patient-focused practice in Texas. The candidate will greet patients, manage calls, schedule appointments, and support insurance verification in a fast-paced environment.

The ideal applicant has experience in dental or medical front desk roles or strong customer service and administrative skills, with an emphasis on HIPAA compliance and accurate records management.