Pediatric Dental Front Desk Specialist

OrthoDent; Victoria (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

OrthoDent in Victoria, TX seeks a friendly front desk team member to provide outstanding customer service and support patient flow in a pediatric and orthodontic dental office.

The ideal candidate is a team player with prior experience. You will handle scheduling, patient check-in, payments, insurance verification, and presenting treatment options while maintaining high professional standards and privacy compliance.

Qualifications

• Experience in a front desk or customer service role preferred.
• Ability to handle payments and explain financial options to patients.
• Familiarity with HIPAA privacy standards is expected.
• Proficiency with dental office software and Microsoft Suite.

Responsibilities

• Provides outstanding customer service with patient as #1 priority; works with staff to resolve concerns.
• Acts as liaison between new patients and the office; explains financial options to patients and families.
• Opens and/or closes the office as needed per policy.
• Checks daily schedule for accuracy and maintains patient flow with minimal wait time.
• Greets patients and visitors and assists clinical staff with patient flow.
• Responds to calls and voicemails professionally and timely.
• Checks in patients and verifies/updates information.
• Schedules follow-up appointments and confirms next visits.
• Follows HIPAA to protect patient information.
• Uses dental software, HRIS, and Microsoft Suite as needed.
• Tracks hours and PTO, with pre-approval from Office Manager.
• Completes continuing education as necessary.
• Collects payment and presents treatment plans to patients.
• Verifies insurance plans and manages account balances.
• Contacts patients by phone, email, or letters about outstanding balances.

Skills

Customer service

Team player

HIPAA knowledge

Dental software

Job description

OrthoDent in Victoria, TX seeks a friendly front desk team member to provide outstanding customer service and support patient flow in a pediatric and orthodontic dental office.

The ideal candidate is a team player with prior experience. You will handle scheduling, patient check-in, payments, insurance verification, and presenting treatment options while maintaining high professional standards and privacy compliance.