Dental Front Office Coordinator: Patient Experience Lead

Smile Brands Inc.; Puyallup (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Health savings account

401k plan

Employee discount programs

Pet insurance

Job summary

Smile Brands Inc., supporting Bright Now! Dental in Puyallup, seeks a friendly Patient Care Coordinator for the front office. You will welcome patients, manage check-in/out, schedule appointments, verify insurance, and provide exceptional service to ensure a smooth visit.

The ideal candidate has at least 1 year of dental experience, knowledge of dental terminology and insurance processes, and excellent communication and organizational skills. Benefits are offered with employment status/hours.

Qualifications

• 1 year of dental experience required
• Knowledge of dental terminology and dental insurance processes preferred
• Strong communication and interpersonal skills with a patient-first mindset
• Highly organized with strong attention to detail and multitasking abilities
• Positive attitude and ability to thrive in a team environment

Responsibilities

• Welcome patients with warmth, professionalism, and a positive first impression
• Manage patient check-in and check-out processes efficiently and accurately
• Schedule appointments and coordinate daily patient flow
• Verify insurance benefits and assist patients with questions regarding coverage and payment options
• Answer phones, respond to patient inquiries, and provide outstanding customer service
• Support treatment acceptance by helping patients understand next steps and financial arrangements
• Maintain accurate patient records and ensure confidentiality
• Partner with doctors, hygienists, and team members to deliver seamless patient care

Skills

Communication

Interpersonal skills

Organization

Attention to detail

Job description

Smile Brands Inc., supporting Bright Now! Dental in Puyallup, seeks a friendly Patient Care Coordinator for the front office. You will welcome patients, manage check-in/out, schedule appointments, verify insurance, and provide exceptional service to ensure a smooth visit.

The ideal candidate has at least 1 year of dental experience, knowledge of dental terminology and insurance processes, and excellent communication and organizational skills. Benefits are offered with employment status/hours.