Dental Front Office Coordinator - Charlotte, In-Person

Friendly Dental Group; Forest Homes (NC); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Employee discounts

Training & development

Competitive salary

Job summary

Friendly Dental Group in Charlotte, NC is seeking a friendly and dependable Front Desk Assistant to support front office operations and deliver an excellent patient experience.

You will welcome patients, manage scheduling, verify insurance, maintain accurate records, and collaborate with clinical and administrative teams to ensure smooth daily operations. This in-person role offers daytime hours, competitive pay, and benefits.

Qualifications

• Minimum 1 year of dental front desk experience.
• Experience with scheduling, patient check-in/check-out, and front desk workflow.
• Knowledge of dental insurance, billing, and patient accounts preferred.
• Strong communication, customer service, and multitasking skills.
• Positive, professional, and team-oriented attitude.

Responsibilities

• Welcome and assist patients in a friendly, professional manner
• Answer phone calls, respond to messages, and schedule appointments
• Support patient check-in/check-out and maintain accurate patient records
• Maintain accurate patient records and update systems as needed
• Assist with insurance verification, billing, collections, and account follow-up
• Ensure the front desk is clean, organized, and welcoming
• Deliver excellent customer service and resolve patient inquiries promptly
• Work closely with the clinical and administrative team to support patient care

Skills

Dental front desk experience

Scheduling

Insurance knowledge

Communication skills

Team-oriented attitude

Job description

Friendly Dental Group in Charlotte, NC is seeking a friendly and dependable Front Desk Assistant to support front office operations and deliver an excellent patient experience.

You will welcome patients, manage scheduling, verify insurance, maintain accurate records, and collaborate with clinical and administrative teams to ensure smooth daily operations. This in-person role offers daytime hours, competitive pay, and benefits.