Patient Experience Lead — Dental Front Desk

Urban Family Dental; Charlotte (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Urban Family Dental in Charlotte, NC is seeking an experienced Dental Front Desk Coordinator who is personable, organized, and professional. You will be the first voice patients hear and the first person they meet, warmly welcoming them while managing the schedule and payments.

In this role, you will verify insurance, explain patient portions, coordinate with the clinical team, and help patients schedule visits, with a focus on accuracy and customer service for a smooth practice day.

Qualifications

• At least 2 years of dental front desk experience.
• Working knowledge of dental insurance, PPO benefits and terminology.
• Experience with dental practice management software.

Responsibilities

• Welcome patients and manage check-in and checkout efficiently.
• Answer calls professionally and help new patients schedule their first visit.
• Maintain a productive schedule by confirming appointments, filling cancellations, and following up on missed visits.
• Verify dental insurance eligibility, benefits, and coverage before appointments.
• Explain estimated patient portions, collect payments, and maintain accurate financial records.
• Coordinate with the clinical team to keep patient visits running smoothly.
• Follow up on unscheduled treatment and overdue hygiene appointments.
• Keep patient information, forms, and documentation accurate and current.

Skills

Front desk experience

Dental insurance knowledge

Phone skills

Organization

Initiative

Tools

Dental PM Software

Job description

Urban Family Dental in Charlotte, NC is seeking an experienced Dental Front Desk Coordinator who is personable, organized, and professional. You will be the first voice patients hear and the first person they meet, warmly welcoming them while managing the schedule and payments.

In this role, you will verify insurance, explain patient portions, coordinate with the clinical team, and help patients schedule visits, with a focus on accuracy and customer service for a smooth practice day.