Dental Front Desk Assistant

Friendly Dental Group; Charlotte (NC); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Paid holidays

Job summary

Friendly Dental Group in Charlotte, NC is seeking a friendly and dependable Front Desk Assistant to support front office operations and help provide an excellent patient experience. Ideal candidates have at least 1 year of dental front desk experience, with familiarity in scheduling, patient check-in/check-out, insurance and billing, and strong communication in a fast-paced team setting.

This in-person role offers daytime hours Monday through Friday, with competitive pay and benefits, and

Qualifications

• Minimum 1 year of dental front desk experience.
• Experience with scheduling, patient check-in/check-out, and front desk workflow.
• Knowledge of dental insurance, billing, and patient accounts preferred.
• Strong communication, customer service, and multitasking skills.
• Positive, professional, and team-oriented attitude.

Responsibilities

• Welcome and assist patients in a friendly, professional manner.
• Answer phone calls, respond to messages, and schedule appointments.
• Support patient check-in/check-out and maintain accurate patient records.
• Maintain accurate patient records and update systems as needed.
• Assist with insurance verification, billing, collections, and account follow-up.
• Ensure the front desk is clean, organized, and welcoming.
• Deliver excellent customer service and resolve patient inquiries promptly.
• Work closely with the clinical and administrative team to support patient care.

Skills

Scheduling

Check-in/out

Insurance knowledge

Customer service

Multitasking

Team player

Job description

Benefits:

• 401(k)


• Competitive salary


• Dental insurance


• Employee discounts


• Flexible schedule


• Health insurance


• Paid time off


• Training & development


• Vision insurance


• Paid holidays

Dental Front Desk Assistant - Charlotte, NC

Our established general dentistry group in Charlotte, NC seeking a friendly and dependable Front Desk Assistant to support front office operations and help provide an excellent patient experience.

What We’re Looking For:

• Minimum 1 year of dental front desk experience


• Experience with scheduling, patient check-in/check-out, and front desk workflow


• Knowledge of dental insurance, billing, and patient accounts preferred


• Strong communication, customer service, and multitasking skills


• Positive, professional, and team-oriented attitude

What You’ll Do:

• Welcome and assist patients in a friendly, professional manner


• Answer phone calls, respond to messages, and schedule appointments


• Support patient check-in/check-out and maintain accurate patient records


• Maintain accurate patient records and update systems as needed


• Assist with insurance verification, billing, collections, and account follow-up


• Ensure the front desk is clean, organized, and welcoming


• Deliver excellent customer service and resolve patient inquiries promptly


• Work closely with the clinical and administrative team to support patient care

What We Offer:

• Pay: $19–$23/hour, based on experience


• Benefits: medical, dental, vision and life insurance


• 401(k)


• Paid time off

Schedule:

• Monday through Friday


• Daytime hours


• 8-hour shifts


• In-person position