Dental Front Office Concierge & Insurance Pro

Heartland Dental; DeKalb (IL); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings

Six paid holidays

Paid time off

Daily Pay

Job summary

Heartland Dental in DeKalb, IL seeks a Business Assistant to join our front office team. You will greet patients, handle phones and emails, and coordinate scheduling using Dentrix. You’ll manage insurance claims and patient payments while supporting clinicians and office operations.

The role emphasizes strong customer service, organizational skills, and privacy compliance in a busy dental environment with opportunities for growth.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational abilities.
• HIPAA awareness and privacy compliance.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: answer phones, mail,email, and insurer communications.
• Use Dentrix for scheduling and patient records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on claims and coverage.
• Post payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland systems.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental in DeKalb, IL seeks a Business Assistant to join our front office team. You will greet patients, handle phones and emails, and coordinate scheduling using Dentrix. You’ll manage insurance claims and patient payments while supporting clinicians and office operations.

The role emphasizes strong customer service, organizational skills, and privacy compliance in a busy dental environment with opportunities for growth.