Dental Front Office & Business Assistant - Growth

Heartland Dental LLC; Germantown (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Six paid holidays

PTO

Job summary

Heartland Dental LLC is seeking a full-time Dental Front Office/Business Assistant for American Family Dentistry. You will greet patients, manage front desk duties, and coordinate with insurers while using Dentrix for scheduling and records.

A strong focus on customer service and bilingual English/Spanish communication is required. Benefits include health insurance, retirement plans, six paid holidays, and PTO.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI with HIPAA training and data safeguards.
• Must be bilingual English and Spanish.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, email, and insurance communication.
• Use Dentrix for scheduling and record-keeping.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims.
• Post payments and manage accounts receivable.
• Explain treatment plan fees and payment options.
• Collaborate with the team to optimize office processes.

Skills

Customer service

Bilingual EN/ES

HIPAA training

Tools

Dentrix

Job description

Heartland Dental LLC is seeking a full-time Dental Front Office/Business Assistant for American Family Dentistry. You will greet patients, manage front desk duties, and coordinate with insurers while using Dentrix for scheduling and records.

A strong focus on customer service and bilingual English/Spanish communication is required. Benefits include health insurance, retirement plans, six paid holidays, and PTO.