Dental Front Office & Billing Specialist

Heartland Dental LLC; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Six paid holidays

Paid time off

Job summary

Downtown Dental Jax, part of Heartland Dental, is seeking a Business Assistant to support front office operations in a fast-paced dental office. Responsibilities include greeting patients, handling phones and emails, and using Dentrix for scheduling and records.

The role emphasizes team collaboration, patient-first service, and ongoing learning within a stable, established dental network. Strong communication and organizational skills are essential.

Qualifications

• Experience in fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Access to PHI and HIPAA training adherence required.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, and communications with patients and insurers.
• Utilize Dentrix for scheduling and records management.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on claims; verify benefits.
• Post patient payments and manage accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems for efficiency.

Skills

Customer service

Communication

Organizational skills

HIPAA training

Tools

Dentrix

Job description

Downtown Dental Jax, part of Heartland Dental, is seeking a Business Assistant to support front office operations in a fast-paced dental office. Responsibilities include greeting patients, handling phones and emails, and using Dentrix for scheduling and records.

The role emphasizes team collaboration, patient-first service, and ongoing learning within a stable, established dental network. Strong communication and organizational skills are essential.