Dental Front Office & Billing Administrator

Heartland Dental; Jacksonville (FL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

Job summary

Downtown Dental Jax, a Heartland Dental supported office, is seeking a Business Assistant to join our team. The role focuses on front office duties, greeting patients, answering phones, managing emails, and coordinating scheduling.

You’ll use Dentrix for scheduling and records, handle insurance claims and payments, and collaborate with providers to implement Heartland systems. We offer competitive benefits, paid holidays, and opportunities for growth within a nationally recognized dental support

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• HIPAA awareness and data safeguards.
• Access to PHI with appropriate training.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, and client communications.
• Utilize Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Dentrix

Job description

Downtown Dental Jax, a Heartland Dental supported office, is seeking a Business Assistant to join our team. The role focuses on front office duties, greeting patients, answering phones, managing emails, and coordinating scheduling.

You’ll use Dentrix for scheduling and records, handle insurance claims and payments, and collaborate with providers to implement Heartland systems. We offer competitive benefits, paid holidays, and opportunities for growth within a nationally recognized dental support