Dental Front Desk & Billing Coordinator

Heartland Dental; Dacula (GA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid holidays

Paid time off

Job summary

Heartland Dental supported office Apalachee Family Dental is seeking a Business Assistant to join the front office team. You’ll greet patients, handle phones, mail, emails, and insurance communications while using Dentrix to schedule and manage records.

The role emphasizes teamwork, learning, and patient-first care. Benefits include health insurance, retirement plans, paid holidays, and PTO; prior dental/medical experience and HIPAA awareness are valued.

Qualifications

• Experience in fast-paced, customer-centric environments.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression.
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental supported office Apalachee Family Dental is seeking a Business Assistant to join the front office team. You’ll greet patients, handle phones, mail, emails, and insurance communications while using Dentrix to schedule and manage records.

The role emphasizes teamwork, learning, and patient-first care. Benefits include health insurance, retirement plans, paid holidays, and PTO; prior dental/medical experience and HIPAA awareness are valued.