Dental Front Office Assistant — Training, Benefits, Growth

Heartland Dental LLC; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

PTO

Job summary

Heartland Dental is seeking a Dental Office Assistant for Cincinnati Dental Services - Cincinnati - Ferguson to join a collaborative team. You’ll greet patients, manage front office duties, schedule with Dentrix, handle insurance claims, and help behind-the-scenes to support providers.

This role emphasizes patient-first service, strong communication, and accuracy in PHI handling; includes training and growth opportunities, competitive benefits, and a stable, growing company.

Qualifications

• Experience in fast-paced, customer-centric environments.
• Strong communication and organizational skills; HIPAA awareness.

Responsibilities

• Greet and welcome patients at the door to create a positive first impression.
• Manage front office duties: phones, mail, email, and coordination with patients and insurers.
• Schedule and confirm appointments using Dentrix for multiple providers.
• Process insurance claims and verify benefits; follow up on payments and outstanding claims.
• Explain treatment plan costs and payment options to patients.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Heartland Dental is seeking a Dental Office Assistant for Cincinnati Dental Services - Cincinnati - Ferguson to join a collaborative team. You’ll greet patients, manage front office duties, schedule with Dentrix, handle insurance claims, and help behind-the-scenes to support providers.

This role emphasizes patient-first service, strong communication, and accuracy in PHI handling; includes training and growth opportunities, competitive benefits, and a stable, growing company.