Dental Front Desk Specialist - Training Provided

Heartland; Town of Brookfield (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Six paid holidays

Paid time off

Daily Pay

Job summary

ForwardDental - Brookfield, part of Heartland Dental, seeks a Business Assistant to support a busy front desk and office operations. This role offers training, a friendly team, and opportunities to learn dental office workflows.

Compensation is hourly with potential growth as you gain experience. The Business Assistant will handle patient greetings, scheduling, insurance processing, and front-office coordination, working with Dentrix and the provider team to enhance office efficiency.

Qualifications

• Experience in a fast-paced, customer-centered environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection required.
• Willingness to learn and be adaptable.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, and patient communications.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments for multiple providers.
• Process insurance claims and follow up on outstanding claims.
• Post patient payments and manage accounts receivable.
• Review treatment plan fees and payment options.
• Collaborate with providers to implement Heartland Dental systems.

Skills

Customer service

Communication skills

Computer skills

Reliability

Willingness to learn

Tools

Dentrix

Job description

ForwardDental - Brookfield, part of Heartland Dental, seeks a Business Assistant to support a busy front desk and office operations. This role offers training, a friendly team, and opportunities to learn dental office workflows.

Compensation is hourly with potential growth as you gain experience. The Business Assistant will handle patient greetings, scheduling, insurance processing, and front-office coordination, working with Dentrix and the provider team to enhance office efficiency.