Dental Front Office & Admin Specialist

Heartland Dental; Salem (OR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

Job summary

Crown Point Dental Care is seeking a Front Office Business Assistant to join our team. You’ll greet patients, manage front desk duties, and use Dentrix for scheduling and records, aligning with Heartland Dental support and standards.

The role emphasizes patient-first service, strong communication, and collaborative teamwork in a fast-paced dental office environment. Prior dental experience is preferred.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.
• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Skills

Customer service

Communication

Organization

Tools

Dentrix

Job description

Crown Point Dental Care is seeking a Front Office Business Assistant to join our team. You’ll greet patients, manage front desk duties, and use Dentrix for scheduling and records, aligning with Heartland Dental support and standards.

The role emphasizes patient-first service, strong communication, and collaborative teamwork in a fast-paced dental office environment. Prior dental experience is preferred.