Dental Office Assistant: Front Desk & Patient Care Pro

Heartland Dental; Woodhaven (MI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

6 paid holidays

Paid time off

Daily Pay access

Job summary

Brownstown Dental Care is seeking a Dental Office Assistant to join our team and support the front office with patient check-ins, scheduling, and billing using Dentrix. You will work in a Heartland Dental-supported office that emphasizes compassionate, collaborative care and ongoing learning.

Ideal candidates bring experience in fast-paced settings, strong communication and organizational skills, and HIPAA training. Preferred: 1+ year in dental/medical settings and Dentrix or similar software.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection responsibilities.

Responsibilities

• Greet and welcome patients at entry to create a positive first impression.
• Manage front office duties including phones, mail, and emails.
• Use Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Collaborate with providers and team to implement Heartland Dental systems.

Skills

Customer service

Communication skills

Organizational skills

Tools

Dentrix

Job description

Brownstown Dental Care is seeking a Dental Office Assistant to join our team and support the front office with patient check-ins, scheduling, and billing using Dentrix. You will work in a Heartland Dental-supported office that emphasizes compassionate, collaborative care and ongoing learning.

Ideal candidates bring experience in fast-paced settings, strong communication and organizational skills, and HIPAA training. Preferred: 1+ year in dental/medical settings and Dentrix or similar software.