Dental Front Desk & Scheduling Specialist

North American Dental Group; Chattanooga (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance (全

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life & Disability Insurance

Employee Assistance Program

Referral Program

Employee Discount Program

Job summary

North American Dental Group is seeking a Front Desk Coordinator to manage patient check-in, scheduling, and information flow in a high-quality dental care setting. The role emphasizes accuracy in reception duties, insurance verification, and patient communication to ensure a smooth, welcoming visit.

The ideal candidate has strong customer service skills, familiarity with dental software, and the ability to handle billing and office tasks with a focus on patient satisfaction.

Qualifications

• High School Diploma or equivalent; Associate’s degree preferred.
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs as needed.

Responsibilities

• Handle front desk operations and greet patients, answer calls, schedule and confirm appointments.
• Perform clerical tasks such as sorting mail, scanning, and photocopying; manage billing data and end-of-day reports.
• Explain procedures to patients using dental knowledge; communicate financial policies and collect co-payments.
• Verify insurance coverage and discuss payment options with patients; track appointments and no-shows.
• Maintain accuracy and quality control of financial information.

Skills

Customer service

Insurance verification

Dental software

Microsoft Office

Education

High School Diploma or equivalent

Associate’s degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator to manage patient check-in, scheduling, and information flow in a high-quality dental care setting. The role emphasizes accuracy in reception duties, insurance verification, and patient communication to ensure a smooth, welcoming visit.

The ideal candidate has strong customer service skills, familiarity with dental software, and the ability to handle billing and office tasks with a focus on patient satisfaction.