Front Desk Coordinator - Patient Care & Scheduling

North American Dental Group (NADG); Warren (OH); On-site; USD 19,286,000 - 24,797,000; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits package

401k

Career growth opportunities

Job summary

North American Dental Group in Warren, OH seeks a Front Desk Coordinator to manage patient check-in/out, insurance verification, and front-office tasks. You will greet patients, schedule appointments, collect payments, and support staff with daily operations in a fast-paced dental office.

The ideal candidate brings customer service experience, familiarity with dental software, and strong communication skills to maintain a smooth, empathetic patient experience.

Qualifications

• Experience in customer service or dental front desk environments.
• Ability to verify insurance and communicate financial policies clearly.
• Proficient with dental software and appointment scheduling.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet patients and check them in/out with A/R tasks.
• Verify insurance, collect co-pays, and process payments.
• Schedule and confirm patient appointments; manage front desk communications.
• Explain procedures and services to patients using dental knowledge.
• Assist with end-of-day reporting and basic administrative tasks.

Skills

Customer service

Phone etiquette

Insurance verification

Scheduling

Cash handling

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group in Warren, OH seeks a Front Desk Coordinator to manage patient check-in/out, insurance verification, and front-office tasks. You will greet patients, schedule appointments, collect payments, and support staff with daily operations in a fast-paced dental office.

The ideal candidate brings customer service experience, familiarity with dental software, and strong communication skills to maintain a smooth, empathetic patient experience.