Dental Front Desk Specialist: Patient Welcome & Scheduling

Mountaineer Employment Solutions; Charleston (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

Mountaineer Employment Solutions is seeking a Medical/Dental Front Desk Receptionist to be the first point of contact for patients. You will manage check-in/check-out, schedule appointments, verify insurance, and maintain accurate EHR records while ensuring HIPAA compliance.

Responsibilities include answering phones, triaging requests, handling records requests, and supporting clinical staff with administrative duties. A professional demeanor and confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of medical or dental front desk experience.
• Experience with EHR systems and insurance verification processes.
• Basic computer proficiency including Microsoft Office.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent verbal and written communication with professional demeanor.
• Ability to maintain strict confidentiality and professionalism.

Responsibilities

• Greet patients and verify demographics; complete check-in/check-out.
• Schedule appointments per provider availability and scheduling guidelines.
• Answer multi-line phone systems and triage inquiries.
• Verify insurance, collect copays/deductibles/balances at time of service.
• Maintain accurate EHR records; ensure HIPAA compliance.
• Manage incoming/outgoing medical records, faxes, and office correspondence.
• Keep reception/waiting areas clean and welcoming.
• Support clinic management with additional admin tasks.

Skills

Organizational skills

Multitasking

Attention to detail

Communication skills

Professional demeanor

Confidentiality

Problem-solving

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Mountaineer Employment Solutions is seeking a Medical/Dental Front Desk Receptionist to be the first point of contact for patients. You will manage check-in/check-out, schedule appointments, verify insurance, and maintain accurate EHR records while ensuring HIPAA compliance.

Responsibilities include answering phones, triaging requests, handling records requests, and supporting clinical staff with administrative duties. A professional demeanor and confidentiality are essential.