Dental Front Desk Specialist: Patient Care & Scheduling

Center for Family Health; Hanover Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Center for Family Health seeks an organized receptionist to greet patients warmly and maintain confidentiality. You will enter demographic and insurance information, collect co-pays, balance cash drawer, schedule appointments, and support clinical staff with referrals and follow-up tasks.

Strong communication, attention to detail, ability to work independently or in a team, and excellent customer service are essential. Equal opportunity employer.

Qualifications

• Experience in front-desk or medical office is preferred.
• Excellent written and verbal communication.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Greet patients in a warm, professional manner.
• Enter and verify demographic information into the electronic medical record system.
• Enter, scan, and verify insurance information into the EMR system.
• Distribute forms to patients with explanations and assistance; collect forms.
• Collect co-pays and past due balances; balance cash drawer.
• Maintain cash box and track money during each shift.
• Schedule patient appointments and follow scheduling guidelines.
• Check in-basket daily and complete pending tasks.
• Assist with waitlists and general administrative duties.
• Coordinate dental referrals as needed.
• Ensure payments for denture and partial services are received.
• Follow proper process for STAT tests ordered by providers.
• Support patient care with follow-up and communications.
• Complete department-specific projects and reports.
• Adhere to regulations, policies, and work practices.

Skills

Customer service

Data entry

Cash handling

Scheduling

Team player

Job description

Center for Family Health seeks an organized receptionist to greet patients warmly and maintain confidentiality. You will enter demographic and insurance information, collect co-pays, balance cash drawer, schedule appointments, and support clinical staff with referrals and follow-up tasks.

Strong communication, attention to detail, ability to work independently or in a team, and excellent customer service are essential. Equal opportunity employer.