Dental Front Desk Receptionist

Mountaineer Employment Solutions; Charleston (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

Mountaineer Employment Solutions is seeking a Medical/Dental Front Desk Receptionist to be the first point of contact for patients. You will manage check-in/check-out, schedule appointments, verify insurance, and maintain accurate EHR records while ensuring HIPAA compliance.

Responsibilities include answering phones, triaging requests, handling records requests, and supporting clinical staff with administrative duties. A professional demeanor and confidentiality are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of medical or dental front desk experience.
• Experience with EHR systems and insurance verification processes.
• Basic computer proficiency including Microsoft Office.
• Strong organizational and multitasking abilities with attention to detail.
• Excellent verbal and written communication with professional demeanor.
• Ability to maintain strict confidentiality and professionalism.

Responsibilities

• Greet patients and verify demographics; complete check-in/check-out.
• Schedule appointments per provider availability and scheduling guidelines.
• Answer multi-line phone systems and triage inquiries.
• Verify insurance, collect copays/deductibles/balances at time of service.
• Maintain accurate EHR records; ensure HIPAA compliance.
• Manage incoming/outgoing medical records, faxes, and office correspondence.
• Keep reception/waiting areas clean and welcoming.
• Support clinic management with additional admin tasks.

Skills

Organizational skills

Multitasking

Attention to detail

Communication skills

Professional demeanor

Confidentiality

Problem-solving

Verbal communication

Written communication

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

The Medical / Dental Front Desk Receptionist is responsible for delivering exceptional customer service as the primary point of contact for patients entering the dental practice. This role manages patient check-in/check-out workflows, schedules appointments, verify insurance coverage, and maintains accurate electronic patient records while ensuring smooth daily practice operations.

• Key Responsibilities Greet patients warmly upon arrival, verify demographic details, and complete the check-in and check-out process.
• Schedule patient appointments accurately in accordance with provider availability and office scheduling guidelines.
• Answer multi-line phone systems, respond to inquiries, and triage messages or patient requests to the appropriate staff.
• Verify patient health/dental insurance coverage, collect copays, deductibles, and account balances at the time of service.
• Maintain accurate patient records within the Electronic Health Records (EHR) system while ensuring strict HIPAA compliance.
• Manage incoming and outgoing medical/dental records requests, faxes, and general office correspondence.
• Keep the reception and waiting areas clean, organized, and welcoming for patients.
• Support clinic management and staff with additional administrative duties as assigned.

Qualifications

• Preferred Education & Experience
• High school diploma or equivalent required.
• Minimum of one (1) year of medical or dental front desk/clinical office experience required.
• Experience with Electronic Health Records (EHR) systems and insurance verification processes.
• Basic computer proficiency, including Microsoft Office applications.
• Strong organizational and multitasking skills with high attention to detail.
• Effective problem-solving and decision-making abilities.
• Excellent verbal and written communication skills with a professional demeanor.
• Ability to always maintain strict confidentiality and professionalism.
• Physical Requirements
• Ability to sit at a desk and operate office equipment for extended periods.
• Ability to communicate effectively both verbally and in writing.