Ortho Front Desk Coordinator — Patient Care & Scheduling

North American Dental Group (NADG); Fairfield (CT); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA

PTO

401(k)

Life & disability

EAP

Referral program

Employee discounts

Job summary

North American Dental Group (NADG) is seeking a Front Desk Coordinator to deliver friendly, efficient front-line service in a patient-centered dental practice where empathy guides every interaction. You will manage calls, schedule appointments, verify insurance, collect co-payments, and support daily office operations while maintaining accurate patient records and a welcoming experience for every patient.

This full-time role offers opportunities to grow with a supportive team and contribute to a

Qualifications

• High School Diploma or equivalent (Associate's degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed.

Responsibilities

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Skills

Customer service

Insurance experience

Dental experience

Dental software

MS Office

Education

High school diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group (NADG) is seeking a Front Desk Coordinator to deliver friendly, efficient front-line service in a patient-centered dental practice where empathy guides every interaction. You will manage calls, schedule appointments, verify insurance, collect co-payments, and support daily office operations while maintaining accurate patient records and a welcoming experience for every patient.

This full-time role offers opportunities to grow with a supportive team and contribute to a