Dental Office Assistant – Front Desk & Patient Care Team

Heartland Dental; Strongsville (OH); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Six paid holidays

Paid time off

Job summary

Heartland Dental’s Strongsville office seeks a Dental Office Assistant with at least 1 year of dental experience to join a collaborative team. You’ll greet patients, manage front office duties, answer phones, and coordinate scheduling using Dentrix.

A customer‑focused, fast‑paced environment, HIPAA training, and strong communication are essential. The role supports multiple providers and insurance processes, ensuring smooth patient flow and accurate records.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and strong organizational skills.
• Must have HIPAA training and protect PHI in daily duties.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Handle front office duties: answer phones, email/mail, and communicate with patients and insurers.
• Schedule and confirm appointments for multiple providers using Dentrix.
• Process insurance claims and follow up on outstanding claims and benefits verification.
• Post payments and manage accounts receivable; review treatment plan fees with patients.
• Collaborate with providers and team to implement Heartland Dental systems.

Skills

Customer service

Communication

Organizational skills

Tools

Dentrix

Job description

Heartland Dental’s Strongsville office seeks a Dental Office Assistant with at least 1 year of dental experience to join a collaborative team. You’ll greet patients, manage front office duties, answer phones, and coordinate scheduling using Dentrix.

A customer‑focused, fast‑paced environment, HIPAA training, and strong communication are essential. The role supports multiple providers and insurance processes, ensuring smooth patient flow and accurate records.