Dental Office Assistant

Heartland Dental; Livonia (MI); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Six paid holidays

PTO

Daily Pay

Job summary

Livonia Dental Care, part of Heartland Dental, seeks a Dental Office Assistant to join a collaborative team. You’ll greet patients, manage front desk duties, and utilize Dentrix for scheduling and records.

Ideal candidates have 1+ years in dental/medical settings, strong communication skills, and a commitment to HIPAA compliance. The role offers a supportive environment with learning opportunities and growth potential.

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Regular HIPAA training required; protect PHI and maintain data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Communication

Organizational skills

HIPAA training

Tools

Dentrix

Job description

Dental Office Assistant

Livonia Dental Care is looking for a Dental Office Assistant to join our team.

About Livonia Dental Care

Livonia Dental Care, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 21 person team that thrives on collaboration, communication, and community.
• Bring your skills to a fast‑paced, hard‑working team that celebrates you.
• Work schedule: M 7:30‑4:00, Tu 9:30‑7:00, W 7:30‑4:00, Th 9:30‑7:00, (2–3 Fridays or Saturdays 8:30‑1:00).

Why Heartland Dental?

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Dental Office Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Dental Office Assistant, you’ll be surrounded by camaraderie and partnership – where patients come first, and continuous learning is encouraged. Hard‑working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

More About The Role

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training, providing you the opportunity to develop to your full potential.
• Opportunity to be a part of a secure company with 20+ years of industry‑leading experience that provides a stable career with unlimited growth potential.
• Access to on‑demand Daily Pay.

Minimum Qualifications

• Experience working in a fast‑paced and customer‑centric environment.
• Excellent communication and organizational skills.
• Will have access to minimum PHI necessary for performing job‑related functions. Regular HIPAA training will be required; the individual must protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be provided.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
• All new hires in dental office positions are required to complete a tuberculosis (TB) test prior to starting employment. This requirement does not apply in the state of FL or TN.

Who is Heartland Dental?

Heartland Dental is the nation’s largest dental support organization, providing non‑clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors retain clinical autonomy, and Heartland Dental unites them to deliver the highest quality dental care and experiences to the communities they serve.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.