Dental Front Desk Pro — Patient Care & Scheduling

Henritze Dental Group; Virginia; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Job summary

Henritze Dental Group in Floyd, Virginia is seeking a Front Desk Associate who will be the first point of contact for patients, delivering friendly, professional service in a welcoming, in-person environment. You will greet guests, schedule appointments, collect insurance details, process payments, and maintain patient records while upholding HIPAA standards and supporting the dental team.

This role requires excellent communication, organization, and the ability to multitask in a fast-paced

Qualifications

• High school diploma or equivalent required; additional admin or dental certifications a plus.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and time management abilities.
• Professional demeanor and a customer-service mindset.
• Previous experience in a dental or medical front office preferred.
• Familiarity with dental terminology and insurance processes.
• Proficiency in dental software and Microsoft Office.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet patients and visitors and maintain a welcoming front desk.
• Answer calls, schedule and confirm appointments, manage calendars.
• Collect and verify patient information including insurance and medical history.
• Process payments, issue receipts, and handle billing inquiries.
• Maintain accurate patient records in dental software.
• Ensure HIPAA compliance and patient confidentiality.
• Address patient concerns and route issues appropriately.
• Support the dental team with administrative tasks.

Skills

Front desk experience

Communication skills

Detail-oriented

Customer service mindset

Multitasking

HIPAA knowledge

Dental terminology

Education

High school diploma or equivalent

Dental certifications a plus

Tools

Dental software systems

Microsoft Office

Job description

Henritze Dental Group in Floyd, Virginia is seeking a Front Desk Associate who will be the first point of contact for patients, delivering friendly, professional service in a welcoming, in-person environment. You will greet guests, schedule appointments, collect insurance details, process payments, and maintain patient records while upholding HIPAA standards and supporting the dental team.

This role requires excellent communication, organization, and the ability to multitask in a fast-paced