Dental Front Desk Pro: Patient-First Scheduling Hero

Affinity Dental Management; Holyoke (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Vision plan

Dental insurance

401(k) retirement

Life insurance

Disability insurance

Job summary

Affinity Dental Management is looking for a friendly, organized Dental Receptionist to greet patients, manage the front desk, and keep the schedule flowing in Holyoke, MA. You’ll handle phones, check-in/out, and basic payments with a patient-first attitude.

The role requires 1+ year dental front desk experience and familiarity with Dentrix, Denticon or Eaglesoft. A calm, polished demeanor and strong typing (≈40 WPM) help you succeed in a fast-paced multi-practice environment.

Qualifications

• 1+ year dental front desk experience (2+ is a plus).
• Comfort with dental software like Dentrix / Denticon/ Eaglesoft (preferred).
• Typing accuracy around 40 WPM.
• The ability to communicate clearly, stay organized, and handle pace with a good attitude.

Responsibilities

• Being the first impression - warm greeting, confident communication, smooth check-in/out
• Owning the phones: schedule, confirm, reschedule, problem-solve
• Keeping patient info accurate and moving quickly in the system
• Helping patients understand next steps (including case/treatment presentation support when needed)
• Handling basic front desk financial tasks like credit transactions
• Keeping the front office organized, efficient, and professional - even on the busiest days

Skills

Communication

Organization

Multitasking

Typing 40 WPM

Tools

Dentrix

Denticon

Eaglesoft

Job description

Affinity Dental Management is looking for a friendly, organized Dental Receptionist to greet patients, manage the front desk, and keep the schedule flowing in Holyoke, MA. You’ll handle phones, check-in/out, and basic payments with a patient-first attitude.

The role requires 1+ year dental front desk experience and familiarity with Dentrix, Denticon or Eaglesoft. A calm, polished demeanor and strong typing (≈40 WPM) help you succeed in a fast-paced multi-practice environment.