Dental Front Office Associate - FT/PT

Henritze Dental; Virginia; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Job summary

Henritze Dental Group in Floyd, Virginia is seeking a Front Desk Associate who will be the first point of contact for patients, delivering friendly, professional service in a welcoming, in-person environment. You will greet guests, schedule appointments, collect insurance details, process payments, and maintain patient records while upholding HIPAA standards and supporting the dental team.

This role requires excellent communication, organization, and the ability to multitask in a fast-paced

Qualifications

• High school diploma or equivalent required; additional admin or dental certifications a plus.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational and time management abilities.
• Professional demeanor and a customer-service mindset.
• Previous experience in a dental or medical front office preferred.
• Familiarity with dental terminology and insurance processes.
• Proficiency in dental software and Microsoft Office.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet patients and visitors and maintain a welcoming front desk.
• Answer calls, schedule and confirm appointments, manage calendars.
• Collect and verify patient information including insurance and medical history.
• Process payments, issue receipts, and handle billing inquiries.
• Maintain accurate patient records in dental software.
• Ensure HIPAA compliance and patient confidentiality.
• Address patient concerns and route issues appropriately.
• Support the dental team with administrative tasks.

Skills

Front desk experience

Communication skills

Detail-oriented

Customer service mindset

Multitasking

HIPAA knowledge

Dental terminology

Education

High school diploma or equivalent

Dental certifications a plus

Tools

Dental software systems

Microsoft Office

Job description

We are a patient-centered dental practice committed to providing exceptional dental care in a friendly, welcoming environment. The Front Desk Associate is a detail-oriented, organized, and compassionate individual and is the first point of contact for our patients to help ensure a smooth and positive experience for every visit.

Duties

• Greet patients and all visitors warmly and ensure a welcoming and professional front desk environment
• Answer phone calls, schedule and confirm appointments, manage calendars for dental providers
• Collect and verify patient information, including insurance details and medical history updates
• Process payments, issue receipts, and handle billing inquiries
• Maintain accurate patient records in our dental software system
• Ensure compliance with HIPAA and patient confidentiality guidelines
• Handle patient concerns with professionalism and direct issues to appropriate team members
• Support the dental team with administrative tasks as needed

Requirements

• High school diploma or equivalent required; additional administrative or dental certifications a plus
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational and time management abilities
• Professional demeanor and a customer-service mindset
• Previous experience in a dental or medical front office preferred
• Familiarity with dental terminology and insurance processes
• Proficiency in dental software systems and Microsoft Office Suite
• Ability to multitask in a fast-paced environment

Join our team as a Front Desk Associate where you can make a difference in the lives of our patients while developing your career in the healthcare field!

Job Type: Full-time or Part-Time availability

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Ability to Commute:

• Floyd, VA 24091 (Required)

Work Location: In person