Dental Front Desk & Patient Services Coordinator

Thundermist Health Center; Wakefield (RI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-Term Disability

Flexible Spending Accounts

Retirement plan with employer match

PTO and holidays

Job summary

Thundermist Health Center is seeking a Patient Service Representative for the Dental department. You will greet patients, register and schedule appointments, verify insurance, collect payments, and ensure smooth visit starts and ends.

Best candidates are organized, patient-centered, and committed to health equity in the community. This on-site role supports the dental team and requires strong communication with patients and staff.

Qualifications

• High school diploma or associate degree required.
• Accurate data entry skills and strong attention to detail.
• Excellent communication and customer service skills, including professional telephone etiquette.
• Knowledge of medical terminology, diagnosis coding, billing procedures, or dental insurance is a plus.

Responsibilities

• Welcome patients and manage all aspects of check-in and registration.
• Schedule, confirm, and coordinate dental appointments with accurate booking.
• Verify dental insurance coverage and patient copays prior to each visit.
• Enter and maintain patient registration data, encounter billing information, and insurance changes accurately.
• Prepare patient records ahead of dental visits.
• Answer all incoming calls and take complete messages.
• Collect payments at the time of service.
• Obtain referrals to specialists and schedule follow-up appointments.
• Provide daily productivity and collection reports to the Practice Manager.

Skills

Data entry

Attention to detail

Communication skills

Telephone etiquette

Customer service

Education

High school diploma

Associate degree

Job description

Thundermist Health Center is seeking a Patient Service Representative for the Dental department. You will greet patients, register and schedule appointments, verify insurance, collect payments, and ensure smooth visit starts and ends.

Best candidates are organized, patient-centered, and committed to health equity in the community. This on-site role supports the dental team and requires strong communication with patients and staff.