Dental Front Desk & Patient Care Coordinator

Family Health Center of Worcester, Inc.; Worcester (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Family Health Center of Worcester, Inc. is seeking a Dental Patient Services Representative for a fulltime onsite role in our Dental Department. This position blends administrative tasks with direct patient care coordination, ensuring high-quality service and satisfaction.

The successful candidate will manage patient demographics, handle scheduling, and provide educational resources while maintaining effective communication with medical teams. Bilingual skills and relevant experience are essential for success in this role.

Qualifications

• High School / GED required; 2-4 years college or relevant work experience preferred.
• Bilingual English/Spanish required; Medical Office Administration certificate is strongly preferred.
• EPIC experience preferred but not required.

Responsibilities

• Coordinate patient care and handle scheduling, appointments, and check-ins.
• Provide patient education material and resolve tasks from medical providers.
• Ensure efficient patient flow and address patient concerns effectively.

Skills

Bilingual English/Spanish

Customer service

Problem-solving

Education

High School / GED

Medical Office Administration certificate

Tools

EPIC

Job description

Family Health Center of Worcester, Inc. is seeking a Dental Patient Services Representative for a fulltime onsite role in our Dental Department. This position blends administrative tasks with direct patient care coordination, ensuring high-quality service and satisfaction.

The successful candidate will manage patient demographics, handle scheduling, and provide educational resources while maintaining effective communication with medical teams. Bilingual skills and relevant experience are essential for success in this role.