Patient Service Representative - Dental South County

Thundermist Health Center; Wakefield (RI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Long-Term Disability

Flexible Spending Accounts

Retirement plan with employer match

PTO and holidays

Job summary

Thundermist Health Center is seeking a Patient Service Representative for the Dental department. You will greet patients, register and schedule appointments, verify insurance, collect payments, and ensure smooth visit starts and ends.

Best candidates are organized, patient-centered, and committed to health equity in the community. This on-site role supports the dental team and requires strong communication with patients and staff.

Qualifications

• High school diploma or associate degree required.
• Accurate data entry skills and strong attention to detail.
• Excellent communication and customer service skills, including professional telephone etiquette.
• Knowledge of medical terminology, diagnosis coding, billing procedures, or dental insurance is a plus.

Responsibilities

• Welcome patients and manage all aspects of check-in and registration.
• Schedule, confirm, and coordinate dental appointments with accurate booking.
• Verify dental insurance coverage and patient copays prior to each visit.
• Enter and maintain patient registration data, encounter billing information, and insurance changes accurately.
• Prepare patient records ahead of dental visits.
• Answer all incoming calls and take complete messages.
• Collect payments at the time of service.
• Obtain referrals to specialists and schedule follow-up appointments.
• Provide daily productivity and collection reports to the Practice Manager.

Skills

Data entry

Attention to detail

Communication skills

Telephone etiquette

Customer service

Education

High school diploma

Associate degree

Job description

Patient Service Representative — Dental

About the Role

Are you a Patient Service Representative who loves creating a welcoming first impression and keeping things running behind the scenes? At Thundermist Health Center, you’ll be the friendly face and voice of our Dental department — greeting patients, scheduling appointments, verifying insurance, collecting payments, and making sure every visit starts and ends smoothly. You’ll handle registration, answer incoming calls, and keep accurate records so our clinical team can focus on delivering great care. If you’re organized, people-focused, and want your work to support health equity in our community, we want to hear from you.

What You’ll Do

Reporting to the Dental Practice Manager, you’ll be the hub of daily operations at the front desk.

Scheduling & Patient Registration

• Welcome patients and manage all aspects of check-in and registration.
• Schedule, confirm, and coordinate dental appointments, ensuring accuracy and appropriateness of booking.
• Verify dental insurance coverage and patient copays prior to each visit.
• Enter and maintain patient registration data, encounter billing information, and insurance changes with complete accuracy.
• Prepare patient records ahead of dental visits.

Communication & Collections

• Answer all incoming calls promptly and take complete, accurate messages.
• Collect payments at the time of service.
• Obtain referrals to specialists and schedule follow-up appointments as needed.
• Provide daily productivity and collection reports to the Practice Manager.

What We’re Looking For

You’re someone who brings a warm, professional presence to every interaction — on the phone, at the front desk, and with colleagues across the clinic.

• High school diploma or associate degree.
• Accurate data entry skills and strong attention to detail.
• Excellent communication and customer service skills, including professional telephone etiquette.
• Knowledge of medical terminology, diagnosis coding, billing procedures, or dental insurance is a plus.
• Candidates who don’t meet every preferred qualification are encouraged to apply.
• A commitment to patient-centered service and Thundermist’s mission of caring for our community.

Schedule & Locations

This is a Fulltime position at our South County Thundermist Health Center Dental location. You’ll need to be available for flexible scheduling based on coverage needs and may include shifts during the following hours of operation: Monday through Friday from 8:00 AM to 8:00 PM; candidates must be available to work evenings and holidays as needed.

Benefits at Thundermist Health Center

Full-Time Employees Working 40+ Hours/Week

• Health, Dental, and Vision Insurance
• Life Insurance ($75,000) and Long-Term Disability — at no cost
• Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000)
• Retirement Plan with 1:1 employer match up to 4%
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Wellness Reimbursement up to $200/year
• PTO starting at 22 days, increasing with tenure, plus 6 paid holidays

Work Environment

You’ll work onsite in a general office environment within our Dental department.

• Moderate physical activity including walking, standing, sitting, bending, and stretching.
• Regular use of a PC, multi-line phone system, and standard office equipment.

Our Values

Everything we do at Thundermist is guided by five core values: Integrity, Innovation, Excellence, Community, and Caring. If those resonate with you, you’ll feel at home here.

Ready to join a team that truly cares?

Thundermist Health Center is an equal opportunity employer.

We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex,

national origin, disability status, genetics, protected veteran status, sexual orientation,

gender identity or expression, or any other characteristic protected by federal, state, or local laws.