Dental Front Desk & Patient Experience Specialist

Burch Dental Partners; Rockford (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Safe Harbor

Paid Time Off

Holidays

Scrub reimbursement

Professional development

Coaching

Team events

No weekends

Job summary

Highcrest Burch Dental is seeking a friendly Business Assistant to join our small, close-knit team and help create a positive patient experience from the first phone call through checkout.

We value exceptional customer service, reliability, and a can-do attitude. Dental experience is helpful but not required as we are happy to train the right person in terminology, processes, and office workflows.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Warm, positive personality with professional appearance.
• Strong communication and relationship-building abilities.
• Reliability, punctuality and consistent attendance.
• Attention to detail and organization in a busy front office.

Responsibilities

• Welcome patients with a professional first impression.
• Answer calls and assist patients with questions.
• Schedule and confirm appointments and maintain the calendar.
• Enter and verify patient information accurately.
• Review treatment plans, payments, and financials.
• Assist with insurance verification and admin tasks.
• Communicate effectively with patients, doctors, and team.
• Keep front office organized and support the team as needed.

Skills

Customer service

Organizational skills

Communication

Team player

Professionalism

Job description

Highcrest Burch Dental is seeking a friendly Business Assistant to join our small, close-knit team and help create a positive patient experience from the first phone call through checkout.

We value exceptional customer service, reliability, and a can-do attitude. Dental experience is helpful but not required as we are happy to train the right person in terminology, processes, and office workflows.