Dental Assistant

Burch Dental Partners; Rockford (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Safe Harbor

Paid Time Off

Holidays

Scrub reimbursement

Professional development

Coaching

Team events

No weekends

Job summary

Highcrest Burch Dental is seeking a friendly Business Assistant to join our small, close-knit team and help create a positive patient experience from the first phone call through checkout.

We value exceptional customer service, reliability, and a can-do attitude. Dental experience is helpful but not required as we are happy to train the right person in terminology, processes, and office workflows.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Warm, positive personality with professional appearance.
• Strong communication and relationship-building abilities.
• Reliability, punctuality and consistent attendance.
• Attention to detail and organization in a busy front office.

Responsibilities

• Welcome patients with a professional first impression.
• Answer calls and assist patients with questions.
• Schedule and confirm appointments and maintain the calendar.
• Enter and verify patient information accurately.
• Review treatment plans, payments, and financials.
• Assist with insurance verification and admin tasks.
• Communicate effectively with patients, doctors, and team.
• Keep front office organized and support the team as needed.

Skills

Customer service

Organizational skills

Communication

Team player

Professionalism

Job description

• Humble & Hungry

Business Assistant – Highcrest Burch Dental

Highcrest Burch Dental is looking for a friendly, organized, and customer-focused Business Assistant to join our small, close-knit team!

Dental experience is helpful, but it is not required, we are happy to train the right person. We are looking for someone with excellent customer service skills who genuinely enjoys helping people and shares our CHEW values:

• Commitment to Excellence
• Humble & Hungry
• Effective Communication
• Winning Attitude

Why You’ll Love Highcrest

Highcrest is a close-knit, upbeat office where teamwork comes naturally. We’re dedicated to providing excellent dental care and creating a warm, welcoming experience for every patient.

What You’ll Do

As a Business Assistant, you will help create a smooth and positive experience for our patients from their first phone call through checkout.

Responsibilities include:

• Welcoming patients and creating a friendly, professional first impression
• Answering incoming calls and assisting patients with questions
• Scheduling and confirming appointments
• Maintaining an organized and productive patient schedule
• Collecting and accurately entering patient information
• Reviewing treatment plans, payments, and financial arrangements
• Assisting with insurance verification and other administrative responsibilities
• Communicating effectively with patients, doctors, and team members
• Following through on tasks and helping keep the front office organized
• Stepping in to support the team wherever needed

What We’re Looking For

• Exceptional customer service skills
• A warm, positive, and professional personality
• Strong communication and relationship-building abilities
• Reliability, punctuality, and consistent attendance
• Excellent organization and attention to detail
• Confidence discussing appointments, treatment, and financial information
• The ability to multitask and remain calm in a busy environment
• A willingness to learn dental terminology, technology, and office processes
• A team-first attitude and alignment with our CHEW values
• Previous dental experience is a plus, but not required

Benefits

Benefits and applicable waiting periods include:

• Medical insurance eligibility beginning the first of the month following hire for employees regularly scheduled at least 30 hours per week
• Optional dental and vision insurance
• In-house dental benefits for employees and eligible family members
• 401(k) Safe Harbor plan with company match
• Paid Time Off
• Six paid holidays when the holiday falls on a regularly scheduled workday
• Up to $170 in annual scrub reimbursement
• Office incentive opportunities
• Professional development and training
• Quarterly performance coaching
• Team events
• No weekends!

If you love helping people and want to work in an office where your personality and contribution truly matter, we would love to meet you.