Dental Front Desk & Patient Experience Coordinator

Northline Dental; Southgate (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Northline Dental in Southgate, Michigan, is seeking a friendly Front Desk / Dental Receptionist to greet patients, manage scheduling, and handle payments. The role requires patient-focused service and accurate insurance verification to ensure smooth daily operations.

You’ll be the welcoming face of the practice, coordinating with doctors and staff to support a comfortable, efficient patient experience and a positive, team-oriented environment.

Qualifications

• Previous dental front office experience preferred.
• Knowledge of dental insurance and dental terminology.
• Experience with scheduling and patient management software is a plus.
• Excellent communication and phone skills.
• Professional, friendly, and compassionate personality.
• Strong attention to detail and organizational skills.
• Ability to multitask in a busy dental office.
• Comfortable discussing treatment costs and financial arrangements with patients.
• A genuine desire to help patients feel comfortable and cared for.

Responsibilities

• Greet patients warmly and create a welcoming first impression.
• Answer phones and assist patients with questions and scheduling.
• Schedule and confirm appointments efficiently.
• Check patients in and out.
• Verify insurance eligibility and benefits.
• Collect copayments, balances, and other patient payments.
• Present financial options and help patients understand treatment costs.
• Coordinate treatment appointments and follow-ups.
• Maintain accurate patient records and information.
• Communicate effectively with doctors, hygienists, assistants, and the rest of the team.
• Help manage the daily flow of the office.
• Follow up with patients regarding appointments and recommended treatment.
• Provide exceptional customer service throughout every patient interaction.

Skills

Customer service

Dental front office

Scheduling

Insurance knowledge

Communication

Multitasking

Detail-oriented

Team-oriented

Cost discussions

Tools

Dental software

Scheduling software

Job description

Northline Dental in Southgate, Michigan, is seeking a friendly Front Desk / Dental Receptionist to greet patients, manage scheduling, and handle payments. The role requires patient-focused service and accurate insurance verification to ensure smooth daily operations.

You’ll be the welcoming face of the practice, coordinating with doctors and staff to support a comfortable, efficient patient experience and a positive, team-oriented environment.