Front Desk Coordinator | Patient Experience Scheduling Pro

North American Dental Group (NADG); Taylor (MI); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Career growth opportunities

Job summary

North American Dental Group's Oakcrest Dental in Taylor, MI is looking for a Front Desk Coordinator to be the welcoming face and voice of the practice. You will manage the front desk operations, greet patients, schedule appointments, verify insurance, collect co-pays, and help keep the office running smoothly.

Requirements include a High School Diploma or equivalent (Associate's degree preferred), 1–5 years of customer service, insurance, or dental experience, and familiarity with dental

Qualifications

• High School Diploma or equivalent; Associate's degree preferred.
• 1–5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software and Microsoft Office; willingness to learn new programs.

Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School Diploma or equivalent

Tools

Dental software

Microsoft Office

Job description

North American Dental Group's Oakcrest Dental in Taylor, MI is looking for a Front Desk Coordinator to be the welcoming face and voice of the practice. You will manage the front desk operations, greet patients, schedule appointments, verify insurance, collect co-pays, and help keep the office running smoothly.

Requirements include a High School Diploma or equivalent (Associate's degree preferred), 1–5 years of customer service, insurance, or dental experience, and familiarity with dental