Front Desk

Guardian Dentistry; Southgate (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Northline Dental in Southgate, MI is seeking a friendly Front Desk / Dental Receptionist to greet patients, answer phones, and manage appointments with warmth and professionalism.

Responsibilities include verifying insurance, collecting copays, presenting treatment costs, and coordinating follow‑ups while supporting doctors, hygienists, and the office team.

If you value patient comfort and teamwork, this role offers a welcoming environment and steady hours.

Qualifications

• Previous dental front office experience preferred.
• Knowledge of dental insurance and terminology.
• Experience with scheduling and patient management software is a plus.
• Excellent communication and phone skills.
• Professional, friendly, and compassionate personality.

Responsibilities

• Greet patients warmly and create a welcoming first impression.
• Answer phones and assist patients with questions and scheduling.
• Schedule and confirm appointments efficiently.
• Check patients in and out.
• Verify insurance eligibility and benefits.
• Collect copayments, balances, and other patient payments.
• Present financial options and help patients understand treatment costs.
• Coordinate treatment appointments and follow-ups.
• Maintain accurate patient records and information.
• Communicate effectively with doctors, hygienists, assistants, and the rest of the team.
• Help manage the daily flow of the office.
• Follow up with patients regarding appointments and recommended treatment.
• Provide exceptional customer service throughout every patient interaction.

Skills

Front desk experience

Dental terminology

Scheduling software

Excellent communication

Team player

Tools

Dentrix

Practice management software

Job description

# Front Desk / Dental Receptionist# Pay range $19-23 depending on experience### Northline Dental — Southgate, MI**Northline Dental is looking for a friendly, organized, and patient-focused Front Desk team member to join our growing dental practice in Southgate!**At Northline Dental, we believe dental care should be comfortable, personalized, and centered around the patient. Our team takes pride in creating a welcoming, non-judgmental environment while providing high-quality care ranging from routine cleanings to restorative treatments, implants, extractions, crowns, and root canal therapy.We're looking for someone who will be the **warm and welcoming face of our practice** and help make every patient's experience exceptional from the moment they call or walk through our doors.### What You'll Do* Greet patients warmly and create a welcoming first impression* Answer phones and assist patients with questions and scheduling* Schedule and confirm appointments efficiently* Check patients in and out* Verify insurance eligibility and benefits* Collect copayments, balances, and other patient payments* Present financial options and help patients understand treatment costs* Coordinate treatment appointments and follow-ups* Maintain accurate patient records and information* Communicate effectively with doctors, hygienists, assistants, and the rest of the team* Help manage the daily flow of the office* Follow up with patients regarding appointments and recommended treatment* Provide exceptional customer service throughout every patient interaction### What We're Looking For* Previous dental front office experience preferred* Knowledge of dental insurance and dental terminology* Experience with scheduling and patient management software is a plus* Excellent communication and phone skills* Professional, friendly, and compassionate personality* Strong attention to detail and organizational skills* Ability to multitask in a busy dental office* Dependable, positive, and team-oriented attitude* Comfortable discussing treatment costs and financial arrangements with patients* A genuine desire to help patients feel comfortable and cared for### Why Northline Dental?At Northline Dental, our patients are more than appointments on a schedule. We take the time to listen to their concerns and develop treatment plans around their individual needs and goals.Our team describes itself as committed, fun-loving, and passionate about helping patients, and we're looking for someone who will bring that same energy to our front office.You'll be joining a practice that serves the Southgate and Greater Detroit community and provides a broad range of dental services in a comfortable, patient-centered environment.### Position Details**Position:** Front Desk / Dental Receptionist **Location:** Northline Dental — Southgate, Michigan **Schedule:** Monday–Wednesday, 8:00 AM–6:00 PM; Thursday, 8:00 AM–3:30 PM### Ready to Join the Northline Dental Team?If you're an experienced dental front office professional who enjoys building relationships with patients, staying organized, and being part of a positive team, **we'd love to meet you!****Apply today and become part of the Northline Dental family.****FLSA Status:**Non-ExemptWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.