Front Desk

Northline Dental; Southgate (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Northline Dental in Southgate, Michigan, is seeking a friendly Front Desk / Dental Receptionist to greet patients, manage scheduling, and handle payments. The role requires patient-focused service and accurate insurance verification to ensure smooth daily operations.

You’ll be the welcoming face of the practice, coordinating with doctors and staff to support a comfortable, efficient patient experience and a positive, team-oriented environment.

Qualifications

• Previous dental front office experience preferred.
• Knowledge of dental insurance and dental terminology.
• Experience with scheduling and patient management software is a plus.
• Excellent communication and phone skills.
• Professional, friendly, and compassionate personality.
• Strong attention to detail and organizational skills.
• Ability to multitask in a busy dental office.
• Comfortable discussing treatment costs and financial arrangements with patients.
• A genuine desire to help patients feel comfortable and cared for.

Responsibilities

• Greet patients warmly and create a welcoming first impression.
• Answer phones and assist patients with questions and scheduling.
• Schedule and confirm appointments efficiently.
• Check patients in and out.
• Verify insurance eligibility and benefits.
• Collect copayments, balances, and other patient payments.
• Present financial options and help patients understand treatment costs.
• Coordinate treatment appointments and follow-ups.
• Maintain accurate patient records and information.
• Communicate effectively with doctors, hygienists, assistants, and the rest of the team.
• Help manage the daily flow of the office.
• Follow up with patients regarding appointments and recommended treatment.
• Provide exceptional customer service throughout every patient interaction.

Skills

Customer service

Dental front office

Scheduling

Insurance knowledge

Communication

Multitasking

Detail-oriented

Team-oriented

Cost discussions

Tools

Dental software

Scheduling software

Job description

Location:Ardent Dental - Northline Front Desk / Dental ReceptionistPay range $19-23 depending on experienceNorthline Dental — Southgate, MINorthline Dental is looking for a friendly, organized, and patient-focused Front Desk team member to join our growing dental practice in Southgate!At Northline Dental, we believe dental care should be comfortable, personalized, and centered around the patient. Our team takes pride in creating a welcoming, non-judgmental environment while providing high-quality care ranging from routine cleanings to restorative treatments, implants, extractions, crowns, and root canal therapy.We're looking for someone who will be the warm and welcoming face of our practice and help make every patient's experience exceptional from the moment they call or walk through our doors.What You'll DoGreet patients warmly and create a welcoming first impressionAnswer phones and assist patients with questions and schedulingSchedule and confirm appointments efficientlyCheck patients in and outVerify insurance eligibility and benefitsCollect copayments, balances, and other patient paymentsPresent financial options and help patients understand treatment costsCoordinate treatment appointments and follow-upsMaintain accurate patient records and informationCommunicate effectively with doctors, hygienists, assistants, and the rest of the teamHelp manage the daily flow of the officeFollow up with patients regarding appointments and recommended treatmentProvide exceptional customer service throughout every patient interactionWhat We're Looking ForPrevious dental front office experience preferredKnowledge of dental insurance and dental terminologyExperience with scheduling and patient management software is a plusExcellent communication and phone skillsProfessional, friendly, and compassionate personalityStrong attention to detail and organizational skillsAbility to multitask in a busy dental officeDependable, positive, and team-oriented attitudeComfortable discussing treatment costs and financial arrangements with patientsA genuine desire to help patients feel comfortable and cared forWhy Northline Dental?At Northline Dental, our patients are more than appointments on a schedule. We take the time to listen to their concerns and develop treatment plans around their individual needs and goals.Our team describes itself as committed, fun-loving, and passionate about helping patients, and we're looking for someone who will bring that same energy to our front office.You'll be joining a practice that serves the Southgate and Greater Detroit community and provides a broad range of dental services in a comfortable, patient-centered environment.Position DetailsPosition: Front Desk / Dental ReceptionistLocation: Northline Dental — Southgate, MichiganSchedule: Monday–Wednesday, 8:00 AM–6:00 PM; Thursday, 8:00 AM–3:30 PMReady to Join the Northline Dental Team?If you're an experienced dental front office professional who enjoys building relationships with patients, staying organized, and being part of a positive team, we'd love to meet you!Apply today and become part of the Northline Dental family.FLSA Status:Non-ExemptWe are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.