Front Desk

Guardian Dentistry Partners; Southgate (MI); On-site; USD 54,443,000 - 65,904,000; Full time

Job summary

Northline Dental in Southgate, MI is seeking a friendly Front Desk / Dental Receptionist to warmly greet patients, handle scheduling, verify insurance, and manage daily office flow. You will be the welcoming face for patients, help explain treatment costs, and coordinate appointments with clinicians to ensure a smooth patient experience.

The ideal candidate has dental front office experience, strong communication, and a patient-first attitude, with the ability to multitask in a busy practice and

Qualifications

• Previous dental front office experience preferred.
• Knowledge of dental insurance terminology.
• Experience with scheduling and patient management software is a plus.
• Excellent communication and phone skills.
• Professional, friendly and compassionate personality.
• Strong attention to detail and organizational skills.
• Ability to multitask in a busy dental office.
• Comfortable discussing treatment costs with patients.
• Desire to help patients feel comfortable and cared for.

Responsibilities

• Greet patients warmly and create a welcoming first impression.
• Answer phones and assist patients with questions and scheduling.
• Schedule and confirm appointments efficiently.
• Check patients in and out.
• Verify insurance eligibility and benefits.
• Collect copayments and balances.
• Present financial options and explain treatment costs.
• Coordinate treatment appointments and follow-ups.
• Maintain accurate patient records and information.
• Communicate with doctors and the team.
• Manage daily office flow.
• Follow up on appointments and recommended treatment.
• Provide exceptional customer service throughout interactions.

Skills

Dental front office

Dental insurance

Scheduling software

Communication skills

Multitasking

Patient service

Practice management

Tools

Scheduling software

Practice management

Job description

Location: Ardent Dental - Northline

Front Desk / Dental Receptionist

Pay range $19-23 depending on experience

Northline Dental — Southgate, MI

Northline Dental is looking for a friendly, organized, and patient-focused Front Desk team member to join our growing dental practice in Southgate!

At Northline Dental, we believe dental care should be comfortable, personalized, and centered around the patient. Our team takes pride in creating a welcoming, non-judgmental environment while providing high-quality care ranging from routine cleanings to restorative treatments, implants, extractions, crowns, and root canal therapy.

We're looking for someone who will be the warm and welcoming face of our practice and help make every patient's experience exceptional from the moment they call or walk through our doors.

What You'll Do

• Greet patients warmly and create a welcoming first impression
• Answer phones and assist patients with questions and scheduling
• Schedule and confirm appointments efficiently
• Check patients in and out
• Verify insurance eligibility and benefits
• Collect copayments, balances, and other patient payments
• Present financial options and help patients understand treatment costs
• Coordinate treatment appointments and follow-ups
• Maintain accurate patient records and information
• Communicate effectively with doctors, hygienists, assistants, and the rest of the team
• Help manage the daily flow of the office
• Follow up with patients regarding appointments and recommended treatment
• Provide exceptional customer service throughout every patient interaction

What We're Looking For

• Previous dental front office experience preferred
• Knowledge of dental insurance and dental terminology
• Experience with scheduling and patient management software is a plus
• Excellent communication and phone skills
• Professional, friendly, and compassionate personality
• Strong attention to detail and organizational skills
• Ability to multitask in a busy dental officeDependable, positive, and team-oriented attitude
• Comfortable discussing treatment costs and financial arrangements with patients
• A genuine desire to help patients feel comfortable and cared for

Why Northline Dental?

At Northline Dental, our patients are more than appointments on a schedule. We take the time to listen to their concerns and develop treatment plans around their individual needs and goals.

Our team describes itself as committed, fun-loving, and passionate about helping patients, and we're looking for someone who will bring that same energy to our front office.

You'll be joining a practice that serves the Southgate and Greater Detroit community and provides a broad range of dental services in a comfortable, patient-centered environment.

Position Details

Position: Front Desk / Dental Receptionist

Location: Northline Dental — Southgate, Michigan

Schedule: Monday–Wednesday, 8:00 AM–6:00 PM; Thursday, 8:00 AM–3:30 PM

FLSA Status

Non-Exempt

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.