Front Desk Patient Services Specialist | Impact & Growth

MyCHN; Houston (TX); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Mission-driven culture

Career growth opportunities

Impact in underserved communities

Job summary

MyCHN (Community Health Network) in Houston is seeking a Patient Services Specialist to welcome patients and manage front-office operations with a patient-centered approach. The ideal candidate will handle registration, scheduling, HIPAA compliance, payments, and clear communication to patients and partners, ensuring a smooth visit experience in a fast-paced nonprofit healthcare setting.

Strong teamwork and empathy are essential to support underserved communities; experience with EHR and

Qualifications

• High school diploma or GED required.
• Experience delivering patient-focused service is a plus.
• Strong communication and teamwork skills are essential.

Responsibilities

• Provide high-quality customer service to patients, families, and community partners.
• Schedule appointments, confirm visits, and manage patient flow using EHR systems.
• Maintain accurate patient records, documentation, and confidentiality (HIPAA compliance).
• Assist patients with registration, forms, and understanding visit requirements.
• Communicate clearly via phone and in person, routing messages appropriately.
• Collect and reconcile payments, co-pays, and cash drawer transactions.
• Address patient concerns with professionalism and escalate when needed.

Skills

Strong communication

Customer service

Multitasking

Scheduling systems

Team oriented

Empathy

Education

High school diploma or GED

Tools

EHR systems

Scheduling systems

Office equipment

Job description

MyCHN (Community Health Network) in Houston is seeking a Patient Services Specialist to welcome patients and manage front-office operations with a patient-centered approach. The ideal candidate will handle registration, scheduling, HIPAA compliance, payments, and clear communication to patients and partners, ensuring a smooth visit experience in a fast-paced nonprofit healthcare setting.

Strong teamwork and empathy are essential to support underserved communities; experience with EHR and