Front Office Coordinator

Smile Avenue Family Dentistry; Cypress (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health insurance options

Paid time off (PTO)

Opportunities for professional growth

Supportive team environment focused on

Job summary

Smile Avenue Family Dentistry is seeking a friendly Front Office Coordinator to support appointment scheduling, patient check-in, and front-desk operations. You will help book, reschedule, or cancel visits and ensure a welcoming experience for every patient.

This role involves updating patient records, assisting with forms, handling basic billing tasks, coordinating referrals, and communicating with insurance companies. A patient-first approach and strong organizational skills are essential.

Qualifications

• High school diploma or GED required.
• Certification in office or medical administration is helpful.
• Dental office experience preferred.
• Familiarity with dental terminology.
• Proficiency with dental practice management software (Dentrix).
• Strong administrative procedures knowledge.
• Excellent telephone etiquette and professional communication.
• Outstanding organization and attention to detail.
• Customer-service oriented with a patient-first approach.

Responsibilities

• Greet patients warmly at the front desk.
• Schedule, reschedule, and cancel appointments accurately and efficiently.
• Enter and update patient information in the system to keep records current.
• Assist patients with completing necessary forms and front-desk paperwork.
• Prepare dental staff charts and organize daily routines for the day.
• Track treatments and update patient data as needed.
• Set up follow-up appointments and send reminders for continuity of care.
• Answer patient questions promptly and clearly.
• Coordinate referrals to other dental professionals when appropriate.
• Contact insurance companies to confirm co-pay needs and coverage details.
• Verify payment methods and collect payments including billing statements.
• Support daily office operations, including phones, photocopying, filing, and faxing.

Skills

Customer service

Phone etiquette

Organizational skills

Attention to detail

Patient-first approach

Education

High school diploma or GED

Office/medical administration certification

Tools

Dentrix

Job description

Front Office Coordinator

About the Role

Smile Avenue Family Dentistry is seeking a friendly Front Office Coordinator to support the smooth flow of daily patient visits. You will help ensure appointments are booked, rescheduled, or canceled based on patient needs, while providing a welcoming experience at the front desk.

Success in this role means keeping patient information accurate, coordinating scheduling and follow-ups efficiently, and maintaining an organized, patient-friendly waiting and front-desk environment. You will also support billing-related tasks, helping the office run effectively from the moment patients arrive.

Duties & Responsibilities

• Welcome and greet patients in a warm, professional manner.
• Schedule, reschedule, and cancel appointments accurately and efficiently.
• Enter and update patient information in the computer system to ensure records are current.
• Assist patients with completing necessary forms and front-desk paperwork.
• Prepare dental staff charts and support daily routines by ensuring information is ready for the day.
• Track recent treatments and procedures and update patient data as needed.
• Set up follow-up appointments and send phone reminders to support continuity of care.
• Answer patient questions and inquiries promptly and clearly.
• Coordinate referrals to other dental professionals when appropriate.
• Contact medical insurance companies to confirm patient co-pay needs and related coverage details.
• Verify payment methods and collect payments as required, including generating billing statements.
• Support daily office operations, including answering phones, photocopying, filing, and faxing.

Requirements

• High school diploma or GED.
• Helpful: certification in office administration, medical administration, or a comparable field.
• Working experience in a dental office.
• Strong familiarity with dental terminology.
• Proficiency with dental practice management software, including Dentrix.
• Working understanding of general administrative procedures.
• Excellent telephone etiquette and professional communication skills.
• Outstanding organization and attention to detail.
• Strong customer service skills with a patient-first approach.

Benefits

• Health insurance options
• Paid time off (PTO)
• Opportunities for professional growth and skill development
• Supportive team environment focused on patient care