Dental Front Desk & Office Business Assistant

Heartland Dental LLC; Florida; Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays

PTO

Job summary

Buttermilk Family Dentistry, part of Heartland Dental, is seeking a Front Desk Dental Business Assistant to support our busy front office and patient workflow.

You will greet patients, coordinate scheduling across providers, process insurance claims, and manage accounts receivable while upholding HIPAA and PHI protections. This role offers full benefits and a collaborative team environment committed to patient care.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Strong communication and organizational skills.
• Access to minimum PHI with HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties: phones, mail, emails, and communications with patients/insurers.
• Use Dentrix for scheduling and records; coordinate appointments for multiple providers.
• File insurance claims and follow up on outstanding claims; verify benefits.
• Post insurance and patient payments; manage accounts receivable; review fees and payment options.
• Collaborate with providers to implement Heartland Dental systems to optimize office performance.

Skills

Customer service

Excellent communication

PHI protection

HIPAA training

Dentrix experience

Tools

Dentrix

Job description

Buttermilk Family Dentistry, part of Heartland Dental, is seeking a Front Desk Dental Business Assistant to support our busy front office and patient workflow.

You will greet patients, coordinate scheduling across providers, process insurance claims, and manage accounts receivable while upholding HIPAA and PHI protections. This role offers full benefits and a collaborative team environment committed to patient care.