Dental Office Assistant

Heartland Dental; Crescent Springs (KY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plans

Paid time off

On-demand Daily Pay

Job summary

Heartland Dental is seeking a Front Desk Dental Business Assistant for Buttermilk Family Dentistry in Crescent Springs, Kentucky. The role involves managing front office duties, welcoming patients, and utilizing Dentrix for scheduling. Candidates should have strong communication skills and a customer-focused mindset.

Benefits include health insurance, retirement plans, paid holidays, and opportunities for professional growth within a secure organization known for over 20 years in the industry.

Qualifications

• Experience in a fast-paced customer-centric environment.
• Must be trained in HIPAA regulations.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties including answering phones and communicating with patients.
• Post insurance and patient payments and process accounts receivable.

Skills

Excellent communication skills

Organizational skills

Customer service experience

Tools

Dentrix

Job description

Overview

Buttermilk Family Dentistry is looking for a Front Desk Dental Business Assistant to join the team. This role supports the front office and Heartland Dental systems, with full benefits offered.

Responsibilities

• Greet and welcome patients as they enter the office to create a positive first impression
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivable
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Benefits

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

About Buttermilk Family Dentistry

Buttermilk Family Dentistry, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 9 person team that thrives on collaboration, communication, and community
• Full benefits offered
• Flexible schedule

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. Heartland Dental is committed to equal opportunity in employment.