Dental Front Desk & Insurance Coordinator

Heartland Dental; Cape Coral (FL); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid holidays

Paid time off

Job summary

Heartland Dental’s Dental Care at Midpoint in Cape Coral, FL seeks a full-time Business Assistant to support front-office operations, manage patient communications, and optimize scheduling and insurance processes. The role emphasizes PHI protection and a patient-first approach.

The ideal candidate has experience in dental/medical settings, familiarity with insurance billing, and comfort with Dentrix. Join a collaborative team in a stable, established practice with positive growth potential.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI handling; protect PHI and data safeguards.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team.
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication

Organization

Tools

Dentrix

Dental software

Job description

Heartland Dental’s Dental Care at Midpoint in Cape Coral, FL seeks a full-time Business Assistant to support front-office operations, manage patient communications, and optimize scheduling and insurance processes. The role emphasizes PHI protection and a patient-first approach.

The ideal candidate has experience in dental/medical settings, familiarity with insurance billing, and comfort with Dentrix. Join a collaborative team in a stable, established practice with positive growth potential.