Dental Front Desk Coordinator — Patient-First Care & Career Growth

North American Dental Group (NADG); Columbus (OH); On-site; USD 26,000 - 36,000; Full time

Job summary

North American Dental Group in Columbus, OH is seeking a Front Desk Coordinator to welcome patients, manage scheduling, verify insurance, and support a high-quality dental experience. You'll be the first point of contact in a fast-paced practice that values empathy and patient-centered care.

You will handle front desk tasks, process payments, and coordinate with clinical staff to ensure smooth daily operations in a collaborative team environment.

Qualifications

• High School Diploma or equivalent required; associate degree preferred.
• 1–5 years of customer service, insurance, or dental office experience preferred.
• Familiarity with dental software and Microsoft Office.

Responsibilities

• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying.
• Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients; collects co-payments and verifies insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals.

Skills

Customer service

Insurance verification

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group in Columbus, OH is seeking a Front Desk Coordinator to welcome patients, manage scheduling, verify insurance, and support a high-quality dental experience. You'll be the first point of contact in a fast-paced practice that values empathy and patient-centered care.

You will handle front desk tasks, process payments, and coordinate with clinical staff to ensure smooth daily operations in a collaborative team environment.