Dental Front Desk Specialist - Scheduling & Service

North American Dental Group; Bridgeport (WV); On-site; USD 28,000 - 46,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance (F

Healthcare Spending Account

Paid Time Off

401k

Voluntary Life & Disability Insurance

Employee Assistance Program

Referral Program

Employee Discount Program

Job summary

North American Dental Group is seeking a Front Desk Coordinator in Bridgeport, WV to deliver compassionate customer service and ensure a smooth patient experience from check-in to checkout.

You will verify insurance, collect co-pays, schedule appointments, and support the clinical team with accurate front-desk operations using our dental software. This full-time role offers benefits and the opportunity to join a growing dental network.

Qualifications

• Must be dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end of the day reports, always keeping our patients worry-free
• Performs clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedules, verifies, and confirms patient appointments.
• Explains procedures and/or services to patients using dental knowledge.
• Presents financial policies and arrangements to patients collect co-payments and verify insurance coverage as appropriate.
• Tracks appointments due to no-shows, cancellations, and late arrivals

Responsibilities

• Handle front desk duties including phone, greeting patients, and scheduling.
• Verify insurance, collect co-pays, and explain financial policies.
• Perform financial reporting and end-of-day reconciliation.
• Maintain patient records and manage mail and clerical tasks.
• Ensure accuracy and confidentiality of patient information.

Skills

Customer service

Insurance verification

Dental front office

Greet patients & phone etiquette

Dental software knowledge

Microsoft Office

Education

High School Diploma or equivalent

Tools

Dental software suite

Job description

North American Dental Group is seeking a Front Desk Coordinator in Bridgeport, WV to deliver compassionate customer service and ensure a smooth patient experience from check-in to checkout.

You will verify insurance, collect co-pays, schedule appointments, and support the clinical team with accurate front-desk operations using our dental software. This full-time role offers benefits and the opportunity to join a growing dental network.