Patient-First Dental Front Desk Specialist

North American Dental Group; Boardman (FL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive PTO

401(k) benefits

Career growth opportunities

Positive, flexible work environment

Job summary

North American Dental Group is seeking a Front Desk Coordinator to greet patients, answer calls, schedule appointments, and verify insurance. You will explain procedures, collect co-pays, and support accurate financial reporting.

The role requires 1–5 years in customer service or dental front desk, proficiency with dental software and MS Office, and a high school diploma. Join an office that values empathy, teamwork, and professional growth.

Qualifications

• High school diploma or equivalent; associate degree a plus.
• 1–5 years of customer service or dental front desk experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs.

Responsibilities

• Greet visitors and patients; answer phones and provide information.
• Schedule, verify, and confirm patient appointments; manage reminders and front-desk workflow.
• Explain procedures and services to patients; collect co-pays and verify insurance coverage.
• Process end-of-day reports and maintain accuracy in handling financial information.
• Track no-shows, cancellations, and late arrivals to manage the schedule.

Skills

Customer service

Phone etiquette

Verbal communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator to greet patients, answer calls, schedule appointments, and verify insurance. You will explain procedures, collect co-pays, and support accurate financial reporting.

The role requires 1–5 years in customer service or dental front desk, proficiency with dental software and MS Office, and a high school diploma. Join an office that values empathy, teamwork, and professional growth.