Dental Front Desk Coordinator – Patient Care & Admin

HighFive Healthcare; Mobile (AL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) with Company Match

Job summary

HighFive Healthcare in Mobile, AL is seeking a friendly Front Office Assistant to help patients through check-in/check-out, explain out-of-pocket costs, and answer phone lines within a fast-paced dental office. The role emphasizes organization, attention to detail, and a welcoming patient experience.

The ideal candidate has 1+ year in dental front desk or customer service, strong communication skills, basic understanding of dental insurance, and solid computer abilities.

Qualifications

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance
• Proficiency with computer-based tasks
• Professional demeanor, reliability, and a positive attitude.
• High school diploma or equivalent.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative tasks using dental software.
• Maintain patient confidentiality per HIPAA.

Skills

Customer service

Communication

Computer skills

Professionalism

Education

High school diploma or equivalent

Tools

Dental software

Job description

HighFive Healthcare in Mobile, AL is seeking a friendly Front Office Assistant to help patients through check-in/check-out, explain out-of-pocket costs, and answer phone lines within a fast-paced dental office. The role emphasizes organization, attention to detail, and a welcoming patient experience.

The ideal candidate has 1+ year in dental front desk or customer service, strong communication skills, basic understanding of dental insurance, and solid computer abilities.