Front Office Assistant

Mobileoralsurgery; Mobile (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

401(k) match

Job summary

Mobileoralsurgery seeks a friendly Front Office Assistant to be the first point of contact for patients in Mobile, AL. You will manage check-in/check-out, explain treatment costs, and help patients understand their financial responsibilities while handling phone inquiries.

The ideal candidate has 1+ years of dental front desk and customer service experience, strong communication skills, basic dental insurance understanding, and proficiency with computer-based tasks and dental software.

Qualifications

• 1+ years of front desk experience in a dental setting preferred.
• 1+ years of customer service experience preferred; friendly, patient-first attitude valued.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Check patients in and out efficiently.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative tasks using computer and dental software.
• Maintain patient confidentiality per HIPAA regulations.

Skills

Front desk experience

Customer service

Verbal communication

Written communication

Computer proficiency

Education

High school diploma or equivalent

Tools

Dental software

Job description

Description

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.

Duties and Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred. We value a friendly, patient first attitude.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Benefits Offered

• Medical, Dental, and Vision Insurance
• Life Insurance
• Long and Short-Term Disability
• Paid Time Off
• 401(k) with Company Match