Front Office Assistant

Roden-Oral,-Facial,-and-Dental-Implant-Surger; Vestavia Hills (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) with company match

Job summary

Roden-Oral-Facial-and-Dental-Implant-Surger in Vestavia Hills, AL seeks a friendly Front Office Assistant to manage reception, scheduling, billing, and insurance verification in a fast-paced dental setting.

You will greet patients, check-in/out, present costs, handle payments, and ensure HIPAA-compliant record-keeping with strong computer skills. 1+ year dental front desk experience preferred.

Qualifications

• 1+ year dental front desk experience preferred.
• 1+ year of customer service experience preferred.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Skills

Dental front desk

Customer service

Communication

Computer skills

HIPAA compliance

Education

High school diploma

Tools

Dental software

Job description

Description

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment.

Duties and Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately.
• Schedule and confirm patient appointments.
• Efficiently check patients in and out.
• Verify patient information and insurance coverage.
• Collect and post payments accurately.
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts.
• Manage communication with referring practices.
• Perform administrative office tasks using a computer and dental software.
• Maintain patient confidentiality in accordance with HIPAA regulations.

Requirements

• 1+ years of dental front desk experience preferred.
• 1+ years of customer service experience preferred. We value a friendly, patient first attitude.
• Strong verbal and written communication skills.
• Basic understanding of dental insurance
• Proficiency with computer-based tasks.
• Professionalism, reliability, and a positive attitude.
• High school diploma or equivalent.

Benefits Offered

• Medical, Dental, and Vision Insurance
• Life Insurance
• Long and Short-Term Disability
• Paid Time Off
• 401(k) with Company Match