Dental Front Desk Coordinator — Elevate Patient Experience

North American Dental; Pittsburgh (Allegheny County, ND); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Employee discount

Job summary

North American Dental is hiring a Front Desk Coordinator in the United States. You will manage patient arrivals, handle phone inquiries, schedule and verify appointments, and assist with insurance verification and payments.

Responsibilities include explaining procedures, collecting co-pays, and maintaining accurate end-of-day reports while upholding our empathetic patient-first culture.

Qualifications

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software and Microsoft Office; ability to learn new programs as needed.

Responsibilities

• Greet visitors and patients; answer phone calls and provide information.
• Schedule, verify, and confirm patient appointments; manage reminders and no-show tracking.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies; collect co-payments and verify insurance coverage as appropriate.
• Prepare end-of-day reports and perform quality control on financial information.

Skills

Customer service

Insurance verification

Office administration

Phone handling

Dental software

Education

High School Diploma

Associate’s degree preferred

Tools

Microsoft Office

Dental software

Job description

North American Dental is hiring a Front Desk Coordinator in the United States. You will manage patient arrivals, handle phone inquiries, schedule and verify appointments, and assist with insurance verification and payments.

Responsibilities include explaining procedures, collecting co-pays, and maintaining accurate end-of-day reports while upholding our empathetic patient-first culture.